Order Policies

Shipping

All orders will ship within 2-3 business days. Please note that at this time we are closed on Mondays and shipping is often not possible on this day.

We ship from Toronto, Ontario, Canada. Cross-border shipping commonly incurs duties, taxes and/or brokerage. We will attempt to ship by the most economical means in order to limit these fees, but when applicable, they are usually charged COD and are the responsibility of the buyer.

Shipping rate options are pulled directly from the carrier website, so should be very accurate.

Some items are too large to ship, and the only option is local pickup. Please don't select this option if you're unable to collect the item from our retail store in Toronto.

Returns

All returns must be approved prior to shipping back to Cask.

Our listings should all contain descriptions and pictures sufficiently detailing the products' condition. In cases of any uncertainty prior to ordering, we are more than happy to supply additional information or images.

We must be contacted within 48hrs of delivery of item if you wish to arrange a return.

All returns must be in saleable condition. This includes cosmetic condition, and when applicable, included accessories, paperwork and packaging. Items that are not in original condition will be judged on a case by case basis and will be subject to a restocking fee.

Return of payment will be via the same method as original payment was received, after the returned merchandise has been inspected. Shipping costs are not refundable. When applicable, duty, taxes and/or brokerage fees on the return shipment are deducted from the refund amount.

All used equipment has a 30-day warranty with Cask Music. Warranty claims on new gear are solely the responsibility of the manufacturer.

There are no returns on consignment, on-sale or clearance items.