Service Department Policies

Service Department Policies

Jobs will often require thorough assessment by our technicians to properly verify work required. Initial quotes are estimates only, but additional charged work will not be performed without customer approval.

Some jobs are performed at Cask premises, while others are performed offsite, affecting turnaround time. We will endeavour to provide an accurate estimate of wait time, but this can vary.

As space in our store is extremely limited, service orders not collected within a week will incur a storage fee of $10/week for instruments and $20/week for amplifiers, unless prior arrangements have been made.